Template Management

The Templates feature provides a centralized, editable collection of standard incident-related communications templates for administrators or CIRT leaders. These templates are designed to provide concise, informative messages and updates to internal and external staff, regulatory entities, business partners, and such. This feature provides a framework for such communications, saving valuable time during cyber incident response activities.

To access Templates, navigate to the Templates tab. From there, you can view, edit, and export any template and create your own.

Templates features

1. The list of all default communications templates that ORNA provides is available to you right away. You can also search specific templates using the search bar.

Communications Templates dashboard

2. Within each template item, you can access several features that apply to this particular template, such as Copy, Clone, Download, Edit, and Delete.

Deleting a Template

3. You can expand or collapse each template preview by clicking the respective down and up icons next to the View More text.

Previewing a Template

Adding a new Template

1. Navigate to the Templates section on the sidebar of the platform.
2. Click the + button in the upper right corner.
3. Enter the new template’s title and its content. You can customize the template using styles, bullets, numbering, and alignment. There are also undo, redo, erase, and other functions typical of various rich text editors.

Adding a new Template

4. Finalize the process by clicking the Create button. Your newly added custom template will appear at the top of the list.

Editing Templates

1. Navigate to the Templates section on the sidebar of the platform.
2. Click the “…” Options button next to the Clone Template icon on the right-hand side of the template you’d like to edit.
3. Select the Edit option. A new window will appear, similar to the Add Template window.
4. Edit the template as you see fit and click Save.
5. Your template will update automatically.

Deleting Templates

1. Navigate to the Templates section on the sidebar of the platform.
2. Click the “…” Options button next to the Clone Template icon on the right-hand side of the template you’d like to edit.
3. Select the Delete option. A confirmation dialog will appear.

Template deletion confirmation

4. Click the Delete button to confirm. Note that you cannot undo this action.